How do we rate VPNs? Methodology

When choosing a VPN service, it’s important to know not only its speed and security, but also how it protects your privacy and what additional features it offers. To give you the most accurate and objective information, we’ve developed a detailed rating system that evaluates each VPN service from different angles.

The overall VPN score is made up of multiple parameters that take into account all the key criteria – from privacy to connection speed to customer support. Each of these criteria has its own weight in the overall score and is carefully analyzed using specific metrics.

What parameters we look for when evaluating a VPN

What does our VPN score mean?

Our VPN ratings run on a scale of 0 to 100 and serve as a quick indicator of service quality across key categories. Scores are assigned based on the results of testing individual aspects such as privacy, speed, security and customer support.

A VPN with a high score excels in all areas, while a lower score indicates areas where the VPN is failing or falling behind the competition.

a) Exceptional VPN: 90-100 points

What it means:
A VPN with this score provides the best possible protection for your data, a fast connection, and an intuitive user interface.
Why it’s special:

• Privacy: minimal or no logging of user data.
• Speed: Almost no speed loss even when connecting to remote servers.
• Streaming: seamless access to popular services like Netflix, HBO Max and BBC iPlayer.
• Security: advanced encryption protocols (WireGuard, OpenVPN) and features such as kill switch and IP leak protection.
• User-friendliness: easy to use on all devices – from PCs to mobile phones and smart TVs.

Typical example of use:
This VPN is suitable for demanding users who want to protect their privacy and unblock content from around the world without compromise.

b) Very good VPN: 75-89 points

What it means:
A VPN offers a high level of service with minor shortcomings, such as connection speed or the number of additional features.
Why choose it:

• It offers reliable data protection and excellent performance for mainstream users.
• It allows you to stream most services without problems, but may have issues with some special platforms or occasional outages.

Room for improvement:

• Slight speed reduction on remote connections.
• Some advanced security features are missing, such as multi-hop or malicious domain blocking.

Typical example of use:
Ideal for casual users who want to protect their internet activity and occasionally unblock foreign content.

c) Average VPN: 50-74 points

What it means:
A VPN provides a basic level of protection and performance, but it has some major weaknesses that can affect your experience.
Weaknesses:

• Loss of speed when connecting to remote servers.
• Limited streaming options – some services may not work at all.
• Outdated encryption protocols or less effective protection against IP and DNS leaks.

Typical example of use:
This VPN is only suitable for low-maintenance tasks such as basic anonymization of your connection when surfing the internet or shopping from foreign e-shops where maximum speed is not required.

d) Bad VPN: Less than 50 points

What it means:
A VPN with this score has serious flaws and does not provide sufficient protection or reliable performance.

Why avoid:

• It may store or share your data with third parties.
• A non-functioning “kill switch”, which means that your IP address can be exposed if your connection is interrupted.
• Low connection speeds that make streaming and downloading larger files impossible.

A typical example:
Poorly secured free VPNs or dubious services with unclear privacy policies.

Our VPN scores allow you to quickly get a feel for the quality of service. If you’re looking for a VPN that offers the best possible protection and performance, look for services with a score of 90 or higher. Conversely, we definitely don’t recommend services with less than 50 points if you care about protecting your data and the reliability of your connection.

1. Privacy and logging policies (25%)

This parameter is essential for those who want to make sure that their personal data and online activities remain protected from tracking. A VPN service that doesn’t log any data or minimizes its collection scores highly. The rating is divided into three key areas:

1.1 Collection of personal data (15 points)

This section assesses what personal data the VPN collects and how it stores it. The ideal VPN service collects only the information necessary to create an account, such as your email address, and keeps no record of your online activity.

Scoring

• +15 points: the VPN service does not log any sensitive data or logs about user activity. It only stores minimal data for account operation (e.g. registration email and payment details).
• -2 points: the VPN stores metadata such as the total amount of data transferred, the type of device, and the time of connection. This data is less sensitive, but can still be used to analyse user behaviour.
• 0 points: the VPN logs sensitive data such as IP address, websites visited, DNS requests, connection times or browsing history.

What is being monitored?

• IP address: storing IP addresses can reveal your identity and location.
• DNS requests: if the VPN logs DNS queries, it can know what websites you visit.
• Connection time: even simply recording the connection time can lead to indirect identification.

Example of a VPN rating

• VPN A: Stores only the email address and does not perform any logging: +15 points.
• VPN B: Holds data on the total amount of data transferred and the type of device: -2 points.
• VPN C: Logs IP address and connection time: 0 points.

1.2 Transparency (5 points)

This section evaluates how transparent the VPN service is in its approach to privacy and how it proves its claims of zero logging. Independent audits and public annual reports add to the credibility of the VPN service.

Scoring

• +5 points: the VPN service has been independently audited or has provided evidence of zero logging (e.g. in court).
• +3 points: the VPN service promises zero logging, but has yet to provide any proof in the form of an audit or court ruling.
• 0 points: the VPN service doesn’t have a transparent policy, its terms of use are unclear, or it has been shown in the past to keep logs despite promises.

What is being monitored?

• Independent audits: VPN services that have a third-party audit (e.g. PwC, Deloitte or Cure53) receive full points.
• Court cases: if a VPN has been forced to disclose data that did not exist, this confirms its commitment to privacy (e.g. court cases of some VPNs in Switzerland).
• Annual reports: VPN services that regularly publish reports on the number of government requests and zero responses increase their credibility.

Example of a VPN rating

• VPN A: Has been audited by a third party and issues an annual report: +5 points.
• VPN B: Claims to have zero logs but has never conducted an audit: +3 points.
• VPN C: Has unclear terms and has a history of log retention: 0 points.

1.3 Jurisdiction (5 points)

The jurisdiction in which a VPN is based affects whether it can be forced to share information with governments or organisations. Countries with strong privacy laws, such as Switzerland or Panama, are ideal for VPN services.

Scoring

• +5 points: the VPN is based in a country with strict privacy protections (e.g. Switzerland, Panama, Iceland).
• +3 points: the VPN is headquartered in a country that does not have strict data retention laws (e.g. Finland, Czech Republic).
• 0 points: the VPN is based in a country with mandatory data logging laws or cooperates with information sharing alliances (e.g. USA, UK – members of “Five Eyes”, “Nine Eyes” and “Fourteen Eyes”).

What is being monitored?

• Countries without mandatory logging laws: these jurisdictions do not require VPN providers to store any user data.
• Cooperation with alliances: countries like the US, Canada and Australia are members of intelligence alliances that share information and can force VPNs to share data.

Example of a VPN rating

• VPN A: Based in Switzerland, which guarantees user privacy: +5 points.
• VPN B: Headquartered in Finland, where tracking laws are not strict but the government may allow access to data: +3 points.
• VPN C: Based in the US and subject to intelligence oversight: 0 points.

The “Privacy and Logging Policy” parameter plays a key role in evaluating a VPN because it defines how trustworthy the service really is. A VPN that scores 25/25 is truly a top choice for privacy.

However, if the VPN doesn’t score even half the points, it means you should consider another, more secure alternative.

2. Connection speed (20%)

Connection speed is essential for smooth internet browsing, video streaming, gaming and file downloads. Even the best security measures can be useless if a VPN slows down your connection significantly. This parameter evaluates how a VPN affects internet speeds on both local servers and servers abroad. There are 20 points in total, divided into two parts:

2.1 Local servers (10 points)

This section measures the connection speed to servers that are geographically close to the user (for example, in the user’s country or region). Users typically use local servers for common tasks such as privacy protection when browsing the Internet or viewing local content.

VPN Score

• 10 points: the speed is higher than 90% of the original connection speed without VPN.
• 8 points: the speed is between 70-89%.
• 5 points: the speed is between 50-69%.
• 2 points: speed is below 50% of original speed.

What is being monitored?

• Download speed: How fast the VPN transfers data to you. Important for streaming videos or downloading large files.
• Upload speed: How fast the VPN transfers data from you to the internet. Key for video calls or file sharing.
• Ping: The time it takes to send and receive a data packet. A low ping is important for online games or video calls.

Example of a VPN rating

• VPN A: Speed with VPN is 95% of original speed: 10 points.
• VPN B: Speed with VPN dropped to 75% of original speed: 8 points.
• VPN C: Speed dropped to 40% of original value: 2 points.

2.2 International servers (10 points)

This section measures the speed of connections to servers on other continents. Connecting to remote servers is especially important when accessing content that is geographically limited (e.g. watching US Netflix or connecting to game servers in Asia).

Scoring

• 10 points: less than 20% loss of speed.
• 8 points: loss of speed between 20-30%.
• 5 points: loss of speed between 30-50%.
• 2 points: loss of speed greater than 50 %.

What is being monitored?

• Remote servers in the USA and Canada: we test connections to servers on the West and East coasts of the USA.
• Servers in Europe: We rate servers outside your country, for example in the UK, Germany or France.
• Servers in Asia and Australia: we measure connections to servers in Japan, Australia and South Korea, where VPN speeds can be significantly affected by distance.

Example of a VPN rating

• VPN A: Only loses 15% of speed when connected to a server in the US: 10 points.
• VPN B: On a server in Australia, the speed drops by 25%: 8 points.
• VPN C: On a server in Asia, the speed drops by 55%: 2 points.

What affects VPN speed

1. Encryption type: a VPN with a modern protocol like WireGuard performs better than older protocols like OpenVPN or PPTP.
2. Server load: crowded servers can slow down connections, while dedicated servers with fewer users are faster.
3. Physical distance: the closer the server is to your location, the faster the connection speed.
4. Internet connection quality: if you have a weak or unstable connection without a VPN, a VPN alone won’t improve your speed.

The “Connection Speed” parameter is especially crucial for users who use VPNs for streaming, gaming or downloading files. If a VPN scores a full 20 points, it means that its servers are very fast even when connecting over long distances.

On the other hand, a VPN with less than 10 points can slow down your connection so much that watching HD videos or playing online games is nearly impossible.

3. Streaming (15%)

Streaming is one of the most common reasons people get a VPN. The goal of this parameter is to see if the VPN can bypass geo-blocks and unlock popular streaming services like Netflix, Disney+, BBC iPlayer, or HBO Max, and if it can provide smooth playback without interruption. In total, a VPN can earn 15 points divided into two parts:

3.1 Unblocking popular services (10 points)

This section evaluates the ability of the VPN to bypass geographic restrictions and make content from different countries available. Some streaming services, such as Netflix, use advanced VPN blocking technologies, and not every VPN can bypass them.

Scoring

• 10 points: the VPN unlocks 10/10 of the streaming services tested.
• 8 points: the VPN unlocks 8/10 services.
• 5 points: the VPN unlocks 5/10 services.
• 0 points: the VPN does not work with any of the streaming services tested.

What is being monitored?

• Netflix (USA, UK, Japan): the most popular streaming platform with different content by region.
• Disney+ (UK, USA): access to a catalogue of exclusive content for certain countries.
• HBO Max (USA): access to premium series and movies.
• BBC iPlayer (UK): managing the unblocking of this service shows that the VPN can handle complex regional blocking.
• Other services: Hulu, ITVX, Prime Video, DAZN and other lesser-known services.

Example of a VPN rating

• VPN A: Works seamlessly with Netflix, Disney+ and HBO Max and unblocks 9/10 services in total: 8 points.
• VPN B: Only unblocks Netflix and Prime Video, but not BBC iPlayer or HBO Max: 5 points.
• VPN C: Does not work with any of the major streaming services: 0 points.

3.2 Playback Stability (5 points)

This section assesses the quality of playback – how fast the video loads, whether there are any dropouts, and whether the playback is stable throughout the viewing period.

Scoring

• 5 points: playback is smooth, no dropouts, instant loading.
• 3 points: occasional dropouts or longer loading times, but still acceptable to watch.
• 0 points: frequent dropouts, choppiness or inability to launch content.

What is being monitored?

• Load Time: How long it takes for the video to start. The ideal loading time is less than 3 seconds.
• Audio and video synchronisation: audio and video may be out of sync during outages.
• Connection stability: the VPN must maintain a stable connection over long periods of monitoring without the need to reconnect.

Example of a VPN rating

• VPN A: Video starts immediately and runs without interruption: 5 points.
• VPN B: Video loads in 5 seconds and occasionally there is a slight delay: 3 points.
• VPN C: Video does not load at all or there is a periodic disconnection: 0 points.

What influences streaming quality?

1. Number of servers: a VPN with lots of servers in key countries (US, UK, EU, Japan) is better able to bypass blocks.
2. Server speed: Slower servers cause long load times and poor video quality.
3. Obfuscation: some streaming services can block VPNs – so a good VPN must include obfuscation technology to disguise VPN traffic as a regular connection.
4. Server load: if a server is overloaded, it can cause slowdowns and unstable connections.

The “Streaming” parameter is essential for those who want to watch their favourite content without restrictions and in the highest possible quality. A VPN that scores the full 15 points allows for seamless unblocking of major streaming platforms and ensures smooth playback without interruptions.

VPNs with fewer than 8 points may experience problems connecting to services or frequent outages when viewing content.

4. Safety (15%)

Security is a key factor when choosing a VPN. This parameter evaluates how well the VPN protects your data from tracking, IP address and DNS request leaks, and potential cyber attacks.

A modern VPN should provide top-notch encryption, protect against sudden connection drops, and have features that ensure maximum security every time you connect. In total, a VPN can score 15 points, which are divided into two main sections:

4.1 Encryption protocols (10 points)

This section evaluates what encryption protocols the VPN uses. The protocol determines how the VPN encrypts your connection and how fast and secure that connection is.

Scoring

• 10 points: uses modern and secure protocols such as WireGuard or OpenVPN with AES-256 or ChaCha20 encryption.
• 5 points: uses older but still secure protocols, such as IKEv2.
• 0 points: uses outdated protocols such as PPTP that are considered unsafe.

What is being monitored?

• OpenVPN (UDP/TCP): an open standard known for its security and flexibility.
• WireGuard: A modern protocol focused on speed and simplicity with a high level of encryption.
• AES-256: Military-grade encryption that is nearly unbreakable.
• ChaCha20: An alternative to AES-256 that is often faster on mobile devices.
• PPTP: An outdated protocol with many security flaws – its use is not recommended today.

Example of a VPN rating

• VPN A: Uses WireGuard and OpenVPN with AES-256 encryption: 10 points.
• VPN B: Uses IKEv2, which is a fast but older protocol: 5 points.
• VPN C: It uses PPTP, which is an outdated protocol: 0 points.

4.2 Advanced safety features (5 points)

This section assesses whether the VPN contains additional security features that protect users from data leaks and other risks.

Scoring

• +2 points: Kill switch – a feature that disconnects the internet connection if the VPN goes down to prevent the IP address from being revealed.
• +1 point: DNS leak protection – The VPN must ensure that your DNS requests are not sent outside the VPN’s encrypted connection.
• +2 points: dual VPN connections (multi-hop) – the ability to redirect traffic through two VPN servers for added security, and a malicious domain blocker to protect against malware and phishing.

What is being monitored?

• Kill switch: a feature that protects against IP address discovery when the VPN connection suddenly drops.
• DNS leak protection: the VPN must not leak your DNS queries outside the encrypted connection.
• Multi-hop: a feature that allows you to daisy-chain connections across two different VPN servers.
• Ad blocker and malware blocker: Automatic blocking of malicious domains and tracking elements improves the safety of your surfing experience.

Example of evaluation

• VPN A: Offers kill switch, DNS leak protection and multi-hop: 5 points.
• VPN B: Has a kill switch and DNS leak protection, but lacks multi-hop: 3 points.
• VPN C: Has no advanced features: 0 points.

What affects VPN security

1. Protocols and encryption: modern protocols like WireGuard provide better security and speed than outdated protocols like PPTP.
2. Leakage protection: if the VPN passes DNS requests outside the encrypted tunnel, your activity can be monitored by your ISP or third parties.
3. Kill switch: it is necessary for protection in case of disconnection, especially when connecting to public Wi-Fi.

The “Security” parameter is key for users who want to protect themselves from surveillance or cyber attacks. A VPN that scores 15/15 points offers top-notch encryption, modern protocols, and advanced security features to protect you even in the event of unexpected outages.

Conversely, a VPN with less than 8 points may contain outdated features that can cause data leaks and compromise your privacy.

5. Innovative features (10%)

In addition to basic features, modern VPN services offer a number of innovations that enhance security, convenience, and versatility. This parameter evaluates features that are not essential to the basic functioning of the VPN but add significant value.

These features include multi-hop, obfuscation (masking VPN connections), ad and tracker blocker, and split tunneling. In total, a VPN can earn 10 points, which are divided into five subcategories:

5.1 Multi-Hop (2 points)

Multi-Hop (or double VPN connection) is a feature that routes your connection through two different VPN servers in different countries. This increases the level of security as the traffic goes through double encryption.

Scoring

• 2 points: the VPN offers multi-hop without restrictions.
• 1 point: VPNs only offer multi-hop on certain servers or in limited mode.
• 0 points: the VPN does not offer this feature.

5.2 Obfuscation (2 points)

Obfuscation (masking VPN traffic) allows you to hide the fact that you’re using a VPN so that your connection looks like regular internet traffic. This feature is essential in countries with strict internet censorship (e.g. China, Russia) or when ISPs block VPNs.

Scoring

• 2 points: the VPN offers obfuscation for all servers.
• 1 point: VPNs only offer obfuscation on selected servers.
• 0 points: the VPN does not offer any connection masking features.

5.3 Ad and tracker blocker (2 points)

This feature protects you from loading unsafe websites and automatically blocks ads and tracking scripts that collect data about your online behaviour.

Scoring

• 2 points: the VPN blocks more than 90% of known tracking and advertising domains.
• 1 point: VPN blocks between 50-90% of domains.
• 0 points: the VPN has no ad blocker or tracker.

5.4 Split tunnelling (2 points)

Split tunneling allows you to specify which applications or sites will use the VPN connection and which will not. This feature is useful, for example, for monitoring local content while other applications remain connected via VPN.

Scoring

• 2 points: the VPN offers fully customizable split tunneling for apps and sites.
• 1 point: VPNs allow distributed tunneling only at a basic level (for example, only applications, not websites).
• 0 points: the VPN does not offer split tunneling.

5.5 Other innovative features (2 points)

This includes other additional features that enhance the security and convenience of using a VPN, such as:

• GPS spoofing: the ability to mask your GPS location.
• Tor over VPN: Connect your VPN connection to the anonymous Tor network for the ultimate in privacy.
• SOCKS5 proxy: A proxy server that provides faster speeds for P2P file sharing.

Scoring

• 2 points: the VPN offers more than two advanced additional features.
• 1 point: The VPN offers one or two advanced features.
• 0 points: the VPN does not offer any additional features.

Example of evaluation

• VPN A: Offers multi-hop, obfuscation, ad blocker, split tunneling and GPS spoofing: 10 points.
• VPN B: Offers only obfuscation and split tunneling: 4 points.
• VPN C: Offers no innovative features: 0 points.

The “Innovative Features” parameter indicates whether the VPN provides users with advanced tools for privacy and convenience. A VPN that scores 10/10 offers high-end features that advanced users will appreciate, such as censorship bypassing or connection anonymisation.

Conversely, a VPN with less than 5 points is likely to lack important extras that could increase your security and flexibility of use.

6. User friendliness (10%)

User-friendliness is one of the key factors that determines whether a VPN will be easy to use for the average user. This parameter evaluates how intuitive and clear the VPN app’s interface is, how quickly it can be installed and whether it is compatible with different devices.

A VPN must not only be easy to use, but also stable and free of technical bugs. In total, a VPN can earn 10 points, which are divided into two parts:

6.1 Interface simplicity (5 points)

This section evaluates whether the application is easy to use, how intuitive the settings are, and whether a normal user can easily change the server, activate advanced features, or check the connection status.

Scoring

• 5 points: the interface is clear, simple to use and all functions are easily accessible with a few clicks.
• 3 points: the interface is usable, but some advanced features are less clear or require more steps to activate.
• 0 points: the interface is complex, confusing, full of errors or contains frequent technical problems.

What is being monitored?

• Application design: it must be clear and without unnecessary complications.
• Menus and navigation: main functions such as server selection, connection or enabling the kill switch must be easily accessible.
• Speed of installation and initial setup: the installation and registration process should be quick and easy.
• Clarity of advanced functions: settings such as “split tunneling” or multi-hop should be clearly explained and accessible.

Example of evaluation

• VPN A: Offers a clear app with an intuitive interface where you can switch servers with one click: 5 points.
• VPN B: The interface is functional, but the more complex functions are hidden in submenus and are not sufficiently explained: 3 points.
• VPN C: The interface is cluttered, contains errors and the app disconnects frequently: 0 points.

6.2 Multi-device support (5 points)

This section evaluates how many platforms the VPN is available on and how many devices can be connected at the same time. A modern VPN should have apps for all major platforms and allow multiple devices to connect at the same time.

Scoring

• 5 points: the app is available for all major platforms (Windows, macOS, Android, iOS) and allows you to connect more than 10 devices simultaneously.
• 3 points: the VPN supports major platforms but lacks apps for less common devices (e.g. smart TVs) or the number of simultaneously connected devices is limited to 5-10.
• 0 points: the VPN only supports certain platforms and the number of connected devices is limited to less than 5.

What is being monitored?

• Supported platforms: Windows, macOS, Android, iOS, Linux, smart TVs (e.g. Fire TV, Android TV) and routers.
• Number of simultaneously connected devices: the VPN should allow multiple devices to connect simultaneously without degrading performance.
• Apps for less common devices: in addition to basic platforms, it’s an advantage if the VPN offers apps for smart TVs, gaming consoles or routers.

Example of evaluation

• VPN A: Offers apps for Windows, macOS, Android, iOS and smart TVs and allows you to connect 20 devices simultaneously: 5 points.
• VPN B: It has apps for Windows, macOS and mobile devices only and allows you to connect 6 devices simultaneously: 3 points.
• VPN C: Has Windows and Android apps only and supports a maximum of 3 devices: 0 points.

What affects user-friendliness

1. Ease of installation: a VPN should be easy to install without complicated configuration.
2. Navigating the app: important functions should be accessible in one or two clicks.
3. Compatibility: the more devices and platforms a VPN supports, the more convenient it is to use.
4. Application stability: the application should run stably without crashes or connectivity issues.

The “User Friendliness” parameter indicates whether the VPN service is suitable for both casual users and those who want to use advanced features. A VPN that scores 10/10 is easy to use, works on most devices and offers a seamless, error-free connection.

Conversely, a VPN with less than 5 points may be too complex, confusing or limited in device support, which can make everyday use unpleasant.

7. Customer support (5%)

Customer support is an important indicator of the quality of a VPN service, especially if a user encounters technical problems or needs quick help with setup or troubleshooting connection failures. Great customer support should be available around the clock, provide quick and clear answers, and offer a variety of communication channels.

This parameter assesses the availability of support as well as the quality of the answers provided. A VPN can receive a total of 5 points divided into two parts:

7.1 Availability (2 points)

This section assesses whether customer support is available 24/7 and what communication channels are available. Users appreciate if they can contact support at any time and as easily as possible.

Scoring

• 2 points: customer support is available 24/7 via live chat or phone.
• 1 point: Customer support is only available during limited times or via email or contact form.
• 0 points: customer support is not available or takes too long to respond (for example, several days).

What is being monitored?

• Live chat: provides fast and interactive communication.
• Email support: suitable for more complex queries, but should not be too slow.
• Opening Hours: unlimited support is ideal for users from different time zones.

Example of evaluation

• VPN A: Offers continuous live chat and responds within minutes: 2 points.
• VPN B: Provides email support only with an average response time of 12 hours: 1 point.
• VPN C: Support is not available in real time and takes several days to respond: 0 points.

7.2 Quality of answers (3 points)

This section assesses how quickly and accurately customer support responds to user queries. It is important that the answers are clear, contain specific instructions and are adapted to the knowledge level of the user.

Scoring

• 3 points: answers are quick, clear, specific and contain clear instructions for solving the problem.
• 2 marks: answers are mostly accurate but may contain general phrases and be less detailed.
• 1 point: Answers are often superficial and sometimes do not provide sufficient information.
• 0 points: answers are lengthy, unclear, or take a long time to answer.

What is being monitored?

• Response rate: how long it takes for support to get back to you with a response.
• Quality of instructions: whether the answers contain concrete steps and solutions.
• Personal touch: customers appreciate it when answers are not automatic, but tailored to their specific query.

Example of evaluation

• VPN A: Support responded within minutes with detailed instructions on how to fix the problem: 3 points.
• VPN B: The answer came after an hour, but was partly generic and referred to the FAQ: 2 points.
• VPN C: The reply arrived after several days and contained only a link to the website with no further information: 0 points.

What influences the quality of customer support

1. Availability: uninterrupted support in different time zones is essential for users around the world.
2. Real-time communication: live chat is usually much faster and more efficient than email communication.
3. Clear and understandable answers: quality support offers step-by-step instructions, not links to generic FAQ pages.
4. Speed of response: the faster support responds, the less the problem affects the user experience.

The “Customer Support” parameter ensures that users can rely on fast and efficient assistance. A VPN that scores 5/5 points offers 24/7 live chat, responds quickly and provides detailed tutorials.

On the other hand, a VPN with less than 3 points can be frustrating for ordinary users due to lengthy or inaccurate communication, which can lead to wasted time in troubleshooting.

Our VPN ratings are compiled to give you the most accurate picture of the quality of service in each category. When choosing a VPN, it’s important to consider not only the speed of your connection and the ability to unblock streaming services, but also the security features, the transparency of the logging policy, and the quality of customer support.

A VPN that excels in all the areas rated, it’s a great choice for everyday use, whether it’s for privacy, streaming content or anonymous web browsing. A high score means the service can reliably protect your data without compromising performance.

When choosing a VPN, we recommend focusing on your specific needs – for example, if you’re looking for a VPN primarily for streaming, high connection speeds and geo-blocking features are key. On the other hand, advanced protection with features like kill switch, DNS leak protection and multi-layer encryption are essential for securing sensitive data.

An intuitive interface and quality support that is always there when you need it are also important.

Our detailed reviews make it easy to see which VPN best suits your requirements.